Mar 29 2008
Itz USA
 
I’m at my little sister’s bday party at ITZ. Imagine an indoor carnival filled with little kids running around and being surrounded by a sea of noise, that’s ITZ. This place is pretty nice; it’s built in a Home Depot store, very spacious and high ceilings. However, the service is really horrible and inconsistent. Our party host didn’t have a great attitude and wasn’t friendly. She even asked the children(all around 13) if they wanted to listen to Lil Wayne for the party music. For those of you who don’t know Lil Wayne, he is the best rapper alive but his lyrics are full of adult content and innuendos, definitely not suitable for kids.
The atmosphere around this place is lively, but a little much. There are plenty of screaming kids that are constantly running around; i’m actually scared someone will knock my laptop over.
The people that come here have very diverse backgrounds. From individuals that dress suitable for rap concerts, tattoos on their arms and dragging shorts, to the indie crowd, people that wear very tight jeans and handmedown tshirts. I’m not saying this diverity of people is bad, but i’m just not used to it. Maybe I have to be reminded that this is America; I should embrace it. However, there are a few people here that seem really shady, and I definitely wouldn’t leave my kids alone knowing they’re around. At least they have a police over patrolling the building.
Overall, if ITZ changed their service, by recruiting more professional people, they would leave a better impression. The location is perfect and the building is huge: They have over 100 arcade systems, two indoor roller coasters, and a bowling alley. The Price is very competitive, at $170 dollars for a party of 10, including 50 tokens and dinner. ITZ is in the business to throw children’s birthday parties and children are the easiest to convince. When you convince the children, they will convince their parents, basically doing ITZ work. Also, imagine how many birthday parties happen everyday. Yeah, a butt load. Sure they’re banking, but I wouldn’t come back: The service wasn’t acceptable and in the end, that’s the most important thing in business.
I’m about to die from all the screaming and yelling. The employees around here are probably irritated too; thus, they provide bad service.
Yeah.Â
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