May 02 2008
Why ATT sucks pt 2
Every time I try to pay my ATT bill it’s always a hassle. Their automated message systems and the people are extremely incomptennt. Here’s how my call went.
- I get an automated message and get transfered to an operator.
- I say my customer number to the operator #1, she says ok and puts me on hold.
- While on hold, I get transfered back to a different automated message.
- I manage to speak to operator #2 and tell her my customer number.
- She can’t deal with my type of account, so she sends me to somebody who can do that.
- Operator #3 will have to charge me a fee, if she processes my payment, which is weird because I’ve done it before with an operator for free. I tell her I’ll just use the automated message system to pay.
- I give the automated message system my customer number and it transfers me to operator #4. She finally takes my payment without fee.
It took 18 minutes and four different operators to pay my bill.
This isn’t the first time, I’ve been juggled around the ATT support network; they’re so big that they can’t give the correct training to all their employees. ATT has at least 20 different numbers that you can call, but odds are none of them will get you to where you need to be.
Yeah.
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Couldn’t agree with you more. It’s been a hassle ever since the day ATT bought Bellsouth and cinglular which I had absolutely no problem with. It can take hours to pay ATT. They want to charge you excess amounts, screw up your account, take no responsibility for that, yet make it as hard to pay a bill as any company I’ve ever dealt with online I’ve hated them from day one. Untili I wrote them and told them that I could get nothing done online. The seem to think this is back in the dark ages when ATT WAS the telephone company and don’t seem to get it through their thick heads that they are no longer the only business on the block. They should be ashamed of their bookkeeping methods, assuming of course they have any. They waltzed back into the internet phone business with what looks to me like no training on how to run a website. Speaking of which, have you ever seen such a mess as their home website? They are the same money grubbers they ever were but can’t seem to work out how to get the public to pay them. It’s like they stepped out of the closet of the breakup from the dark ages and just can’t seem to get how to live in the 21st century. Their money grubbing goes so far as to want us to send checks for our bills and then charge us another $5.00 to do that. PAYPAL people. If you can’t run your office at least give us a simple way to pay the lousy bill. I still hate ATT but hve man more reasons now than before.
I have been on hold for 30 minutes.
Not even a surprise. ATT is so big they can’t be good at customer service.
OH MY GOSH!!!! Every time I think my phone is fixed, it goes out again. I have crossed lines where I show up as other people on caller id, randomly, the phone will start clicking and calling other numbers in the middle of conversations. Almost every time I get a phone call on the land line with ATT, my ATT DSL stops for a second or two, just enough to kick me offline and make my software freeze up for a bit. I’m trying to run a business from home and this is HELL! After I hang up from a call, it’s often several minutes before I can get a dial tone. THIS HAS BEEN 11 MONTHS NOW!!!! They have refunded half of my bill for the first 8 months when we thought they finally had it fixed 3 months ago. Now, it’s going to be 100% refund or I’m going to the state Corporation Commission for their failure to provide service for the price they are charging me. I know my tech personally now and he is the one who opens the tickets and then other guys have to work it. They can’t figure out ANYTHING! There’s apparently a guy in our neighborhood whose DSL goes off every hour on the hour. It’s just insane and QUITE bothersome to everyone I talk to. I can’t believe the incompetence in this company as they act like I’m the idiot - I had a manager come stand in my home office and try to blame my problems on my Vonage phone (which I put in well before i had any problems and I use it for all my long distance because I refuse to pay ATT for anything I don’t have to. The moron didn’t even know what a Vonage phoneline was (hooks directly into the wireless router, just like another computer) or how it worked. I had to show him. Then he had the nerve to yell at me about having to keep sending techs out to my house all the time! HELL-O!!!! I about lost it and practically screamed at him to OH getting a call so I’ll lose my signal - later.
everytime i try to pay my bill i want to SCREAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i can’t log in. it doesn’t recognize my phone number!!!!!!!!!!
I call and go thru miles and miles of conversation - dialing no less than 6 numbers, on hold! I pay all my other bills online ——— but not my internet service!!!!!!!!
I HATE AT&T