Comments on: Why ATT sucks pt 2

By: Thom Gillespie

Thom Gillespie — Tue, 28 Apr 2009 14:31:35 +0000

ATT & suck is too weak a connection. It should be 1-800-ATTSUCKS

I tried to get service with ATT. They sent me a modem and then never showed up for the install. I called them and they told me I didn’t have an account even though I had a modem in hand. I spent 2 days waiting for these clowns and visiting all the call centers out side the US they own. Eventually I got ComCast, which I didn’t want to do. 2 months alter I started receiving bills for service never installed or completed. I just spent an hour trying to get a mailing label to get rid of the modem I never used. I also spent days trying to get this label 2 months ago.

It is hard to imagine worse service than ATT

By: jakdedert

jakdedert — Wed, 22 Apr 2009 17:59:49 +0000

I’m slowly getting rid of AT&T . I’m a 16 year cell customer, first with Bellsouth, who sold/merged with Cingular, who sold/merged with AT&T…who billed one of my two lines for three years for the above-mentioned 2.99/month ‘Roadside Assistance’. Roadside assistance? I didn’t order that.

‘Don’t you read you bill sir?’ Not that closely, do you? ‘Yes sir, I read mine every month.’ So, take this charge for a service I didn’t know I had, so couldn’t have used it anyway, off my account. I’ve paid over a hundred bucks for something I didn’t even know I had. While you’re at it, I’d like a refund. ‘Well, it’s the first week of the month, I can give you a prorated discount of $2.40 off your bill.’ What? Give me a supervisor.

Long story short, I got a $10 discount off my $100+ that I paid for a service I didn’t even know I had, never signed up for and didn’t want. The kicker was: this was on my daughter’s phone. She doesn’t even have a drivers license…wasn’t even old enough for one when we signed up.

I asked them to remove my 2nd (fax) line…which carried my DSL signal. Hook it up to the voice line. ‘Nope…can’t do that. We’ll give you second line, data only.’ Came home that evening, I had no line at all. No fax, no DSL…after being a happy Bellsouth DSL customer for nine years. Call them up…no help, no idea why it’s gone; but they’ll have my service hooked up…in three days. No problem getting my email, no issues…except I was assured it would be seamless; no interruption.

Next day, I’ve got a sync lite on my modem. I call customer support who tries to hook me up…must’ve gotten it ‘provisioned’ early. Only as soon as I hang up, I’ve lost my access. Call back; ‘Three days’ they say…or maybe tomorrow.

Long story short, after three days, at least 12 hours on the phone with at least 15 different representatives from three departments (and god knows how many different countries), incoming email bouncinng–and after being told for the 20th time, it would be ‘just one more day’–I canceled the order and called Comcast.

That’s the subject of another rant…..

Is there no such thing as customer service anymore?

By: Hank

Hank — Sun, 15 Mar 2009 01:14:27 +0000

I used to work for ATT. I can tell you what the problem is. The “managers” and “supervisors/associate directors”. They trained us, and when we started to work on our own, everything was completely different from training. The “managers” advice? “Fake it until you make it. The customer doesn’t have to know things are different now.” I promise you, they actually told us that. You see, their training material is outdated, and they don’t have any plans on updating. I could go on and on about the incompetence of this “corporation”, but I’ll stop. To end the story, I’ll tell you this: I was fired, because I did not raise my hand and ask for permission to go to the bathroom. Yes, I’m serious. The managers/director wanted everyone to sit at their area, and raise their hand until a manager noticed them, and then ask if it was ok to use the bathroom. However, all of the managers were constantly in the lounge, watching tv. We had instant messages, but weren’t allowed to send one to a manager about going to the bathroom. You had to raise your hand and wait/pray that a manager noticed you, even if you were on the other side of the building. So if you really had to go, you were expected to suffer. Well, I held and held, and finally said “screw it”, and went to the bathroom. I was fired the next day. Since then, I’ve heard that they’ve established another rule saying that you only have 3 minutes to use the bathroom. If it takes any longer, managers go in the bathroom and tell you to hurry up, or you’ll be written up/fired. Whew… Okay, I’m done ranting.

By: terri

terri — Fri, 13 Mar 2009 21:55:14 +0000

“this may be the last time you call about your at7t account” They are soooooooooooo bad and pakastani.
you can’t do what you need to do online and you can’t get someone on the phone. and then they are foreign and you can’t understand them.
they are so sorry for the inconvenience.

By: Rene

Rene — Fri, 06 Mar 2009 01:01:42 +0000

at&t has just made me a life-long Verizon customer. I’ve spent most of my day trying to get a contract and a phone. That’s right, I want to give them money. They’re not having it. It’s just one problem after another, one level of incompetence after another. Honestly, I’ve found Verizon treats their customers pretty good, especially after what I’ve just endured. Go Verizon!

By: billhelp

billhelp — Mon, 09 Feb 2009 14:42:57 +0000

hi everyone can have any complaints with att or billing errors mail me me at billhelpatt.aol.com i may be able to help u with many of issues