Comments on: Why ATT sucks pt 2

By: JP

JP — Fri, 14 Nov 2008 04:28:26 +0000

The caller ID on my outgoing calls displays the wrong information. I have complained to AT&T many times but they are unwilling or unable to fix it. Supervisors refuse to return calls. I’m not sure if it’s stupidity, laziness or incompetence. The bigger the company the worse the support. Smaller companies take pride, bigger companies take our money and run.

By: jks

jks — Thu, 04 Sep 2008 12:09:31 +0000

everytime i try to pay my bill i want to SCREAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i can’t log in. it doesn’t recognize my phone number!!!!!!!!!!
I call and go thru miles and miles of conversation - dialing no less than 6 numbers, on hold! I pay all my other bills online ——— but not my internet service!!!!!!!!
I HATE AT&T

By: IfitistobeDOit

IfitistobeDOit — Sat, 26 Jul 2008 23:39:43 +0000

OH MY GOSH!!!! Every time I think my phone is fixed, it goes out again. I have crossed lines where I show up as other people on caller id, randomly, the phone will start clicking and calling other numbers in the middle of conversations. Almost every time I get a phone call on the land line with ATT, my ATT DSL stops for a second or two, just enough to kick me offline and make my software freeze up for a bit. I’m trying to run a business from home and this is HELL! After I hang up from a call, it’s often several minutes before I can get a dial tone. THIS HAS BEEN 11 MONTHS NOW!!!! They have refunded half of my bill for the first 8 months when we thought they finally had it fixed 3 months ago. Now, it’s going to be 100% refund or I’m going to the state Corporation Commission for their failure to provide service for the price they are charging me. I know my tech personally now and he is the one who opens the tickets and then other guys have to work it. They can’t figure out ANYTHING! There’s apparently a guy in our neighborhood whose DSL goes off every hour on the hour. It’s just insane and QUITE bothersome to everyone I talk to. I can’t believe the incompetence in this company as they act like I’m the idiot - I had a manager come stand in my home office and try to blame my problems on my Vonage phone (which I put in well before i had any problems and I use it for all my long distance because I refuse to pay ATT for anything I don’t have to. The moron didn’t even know what a Vonage phoneline was (hooks directly into the wireless router, just like another computer) or how it worked. I had to show him. Then he had the nerve to yell at me about having to keep sending techs out to my house all the time! HELL-O!!!! I about lost it and practically screamed at him to OH getting a call so I’ll lose my signal - later.

By: UltraYeah

UltraYeah — Sat, 19 Jul 2008 06:34:30 +0000

Not even a surprise. ATT is so big they can’t be good at customer service.

By: Ryan Olsson

Ryan Olsson — Fri, 18 Jul 2008 19:58:34 +0000

I have been on hold for 30 minutes.

By: Cynthia

Cynthia — Fri, 04 Jul 2008 17:51:17 +0000

Couldn’t agree with you more. It’s been a hassle ever since the day ATT bought Bellsouth and cinglular which I had absolutely no problem with. It can take hours to pay ATT. They want to charge you excess amounts, screw up your account, take no responsibility for that, yet make it as hard to pay a bill as any company I’ve ever dealt with online I’ve hated them from day one. Untili I wrote them and told them that I could get nothing done online. The seem to think this is back in the dark ages when ATT WAS the telephone company and don’t seem to get it through their thick heads that they are no longer the only business on the block. They should be ashamed of their bookkeeping methods, assuming of course they have any. They waltzed back into the internet phone business with what looks to me like no training on how to run a website. Speaking of which, have you ever seen such a mess as their home website? They are the same money grubbers they ever were but can’t seem to work out how to get the public to pay them. It’s like they stepped out of the closet of the breakup from the dark ages and just can’t seem to get how to live in the 21st century. Their money grubbing goes so far as to want us to send checks for our bills and then charge us another $5.00 to do that. PAYPAL people. If you can’t run your office at least give us a simple way to pay the lousy bill. I still hate ATT but hve man more reasons now than before.