Tonight, I went to Amy’s Ice Cream and wasn’t too pleased with the service. The line wasn’t long when I got there, but it took at least 15 minutes to get my ice cream. I really don’t get how tough serving ice cream and shakes can be. But apparently the three employees had a hard time.

 
I was with two other people and we were going to order together. One person served all three of us, rather than all three helping. I don’t get the logic here, but one of the employees refused to serve me because there was somebody else helping my two friends. That employee also took the time to chat with a coworker, after turning me down. My first impression of Amy’s Ice Cream is that it has a really relaxed atmosphere. But that guy really ruined it for me, and made Amy’s Ice Cream seem like a haven where slouches can work. This is a perfect example of how a successful business gets bad publicity.

 
Let’s talk about making money.

Anyways even with bad employees, Amy’s Ice Cream is totally a cash cow. Their return of investment…