Every time I try to pay my ATT bill it’s always a hassle. Their automated message systems and the people are extremely incomptennt. Here’s how my call went.

1. I get an automated message and get transfered to an operator.
2. I say my customer number to the operator #1, she says ok and puts me on hold.
3. While on hold, I get transfered back to a different automated message.
4. I manage to speak to operator #2  and tell her my customer number.
5. She can’t deal with my type of account, so she sends me to somebody who can do that.
6. Operator #3 will have to charge me a fee, if she processes my payment, which is weird because I’ve done it before with an operator for free. I tell her I’ll just use the automated message system to pay.
7. I give the automated message system my customer number and it transfers me to operator #4. She finally takes my payment without fee.

It took 18 minutes and four different operators to pay my bill.

This isn’t the first time, I’ve been juggled around the ATT support network; they’re so big that they can’t give the correct training to…