ATT is without a question the worst service ever. They have an incompetent service staff and the most annoying automated voice message system. It usually takes me 20 minutes to pay a bill, which is absurd. They have so many different phone numbers and all of them lead to the same stupid voice system. I called tonight to try to pay my freaking bill over the automated message phone, but it wouldn’t let me: I was directed to the billing department and it was closed. Then I called to try to speak to a live person and that took almost 20 minutes. The representative was really rude and extremely unhelpful. I asked for the direct number to pay a bill and she couldn’t find it. GREAT, you work at ATT and you don’t know their numbers. It turns out you can’t pay your bill over the phone unless the business offices are open. I don’t get it because you pay over an automated system, why would it matter if it was during business hours or not.

 
I’m really fed up with ATT. If you want the worst service possible- my parent’s ATT…